Legal
Complaints and Appeals Policy
Draft: this document is pending review and approval by the Pharmacy Council of Nigeria and qualified Nigerian legal counsel. Where it differs from the Electronic Pharmacy Regulations, 2026 or any other law, the law prevails.
Version built-in-c7fc092c12 · All legal documents · Regulations & guidelines
1. Making a complaint or enquiry Send complaints and enquiries about the portal, an application, a payment or a permit through the Contact page. Include your name, account email, and the application, permit or payment reference. Never send your password or card details.
2. Reporting non-compliance The Council is required to establish secure and confidential channels for reporting non-compliance by whistle-blowers, consumers and other stakeholders, and to investigate such reports (regulation 38). Reports may be made through the Contact page.
3. Asking for a decision to be reviewed If you disagree with a decision on your application or permit, write through the Contact page within a reasonable time, giving the reference, the decision and your reasons, with any supporting evidence. The Council will consider the request under its procedures and tell you the outcome.
4. Breach notices Where the Registrar issues a notice of breach, you have 14 days from receipt to give reasons why the licence should not be suspended, revoked, modified, withdrawn or cancelled (regulation 14(1)).
5. Data protection complaints You may also complain to the Nigeria Data Protection Commission about the handling of your personal data.
6. Records Complaints and their outcomes are recorded. The Council aims to acknowledge messages promptly; it does not promise a fixed response time in this draft.